CRM and VoIP

  • your reliable partner in business improvement through an automated customer interaction system

VoIP: Integration with CRM systems

Bringing VoIP and CRM together means complete control over incoming and outgoing calls. Get better positioned to gauge the effectiveness of your marketing campaigns and develop a business development strategy based on customer inquiries.

The benefits of a CRM aren’t limited to daily task automation and internal workflow optimization. Improved customer communication is also a part of the deal, which can be enhanced by VoIP integration.

Why do companies need CRM-VoIP integration?

Have you ever wondered how many calls you miss because your operators are busy servicing the needs of other clients? Every unanswered call is a missed business opportunity. This is just one problem that you can quickly address by integrating VoIP with your CRM system.

  • Call clients directly from the system
    CRM systems can prioritize contacts based on various factors like call-back requests, urgency, or the time of inquiry. With the integrated VoIP feature, they can automatically dial numbers according to the pre-set queue parameters. Multichannel communication ensures clients can always reach you without waiting for an available operator. And since IP addresses are used instead of phone numbers, effective communication won’t affect the costs.

  • Keep a record of all calls
    With VoIP-CRM integration, you can record all incoming and outgoing calls over any period. This feature can come in handy for analyzing past calls or resolving disputes. If your clients can’t reach you, their calls are recorded in the system, so you can always get back to them. With each client’s communication history at your fingertips, you can quickly respond to their needs while building trust and loyalty.

  • Collect data
    The analytical tools provided by VoIP-CRM integration enable you to make better data-backed decisions. For example, you can determine which campaigns drive the most calls among your target audience and reconsider investments in different marketing channels. By identifying the most common issues raised by clients or partners, you can also come up with individual solutions and prevent recurring problems.

  • Create a unified contact database
    All phone numbers across your organization’s departments will be consolidated into a single database. You can access it from any device, wherever you are in Ukraine or other countries. This bodes well for remote work, as you can contact your clients online. Remote convenience aside, you can organize partner and client contacts into specific categories and automatically create profiles for new customers.

A tailored approach for every business

At CRM Hub, our services go beyond just installing a CRM system. Here’s what we can do for you:

  • Set it up with No-Code modules, eliminating the need for comprehensive IT support
  • Check compatibility with systems, messengers, analytics services, and any other software you use
  • Integrate a CRM with VoIP for your marketing, sales, and customer service departments
  • Develop a tailored solution with all the aspects of running your business in mind